Contact us

Questions about supplier membership, a buyer enquiry, or something not working as it should — this reaches the PharmaXperts team directly.

Who to contact about what

• Supplier membership — plans, listing limits, invoicing and upgrades.
• Buyer sourcing — help finding a product or shortlisting suppliers.
• Profile verification — document review and approval status.
• Technical support — sign-in, listings or anything behaving unexpectedly.

Frequently asked questions

How quickly will someone reply?

Enquiries are answered on working days, usually within one business day. Quote requests sent to suppliers are answered by those suppliers directly, on their own timelines.

I am a buyer and cannot find a product. What should I do?

Send a quote request describing the product, quantity and specification. It reaches suppliers in the relevant category even where there is no matching listing yet.